Refund and Returns Policy

Refund and Returns Policy for fentizollc.com

At fentizollc.com, we strive to provide you with high-quality products and an exceptional shopping experience. Your satisfaction is our top priority. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a hassle-free process.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation email, must be provided.

2. Non-Returnable Items

Certain types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), intimate or sanitary products, hazardous materials, or flammable liquids and gases. We also do not accept returns for gift cards, downloadable software products, or personalized items.

3. Return Process

  1. Initiate a Return: Contact our Customer Service Team at support@fentizollc.com with your order number and reason for the return.
  2. Receive Return Instructions: Our team will review your request and provide you with the return address and further instructions.
  3. Ship Your Item: Pack the item securely in its original packaging and ship it to the provided address. You are responsible for covering the shipping costs for returning your item.
  4. Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service Team at support@fentizollc.com. We will guide you through the exchange process and provide a return address.

5. Refunds (if applicable)

  • Full Refunds: Items that are returned in their original condition and packaging within the 30-day period will be eligible for a full refund.
  • Partial Refunds: In certain situations, partial refunds may be granted (e.g., items with obvious signs of use, items missing parts, or any item not in its original condition for reasons not due to our error).

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. International Returns

For orders placed outside of our primary service areas, international returns may be subject to additional shipping fees, customs duties, or other charges. Customers are responsible for any return shipping costs, and these will not be refunded.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@fentizollc.com with photographs and a detailed description of the issue. We will arrange for a replacement or refund as quickly as possible.

 

Need help?

For any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Service Team at support@fentizollc.com. We are here to assist you!

Thank you for shopping with fentizollc.

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