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Everything you need to know about the product and billing.

Orders & Purchases
Account
Returns & Refunds
Shipping & Tracking

Orders & Purchases

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.The most common reasons an order might be canceled are: We will send you an email if any part of your order is canceled or if we need more information to process your order.

Account

In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in: Click account in the top right of Facebook. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.

Returns & Refunds

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.

At fentizollc.com, we strive to provide you with high-quality products and an exceptional shopping experience. Your satisfaction is our top priority. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a hassle-free process.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation email, must be provided.

2. Non-Returnable Items

Certain types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), intimate or sanitary products, hazardous materials, or flammable liquids and gases. We also do not accept returns for gift cards, downloadable software products, or personalized items.

3. Return Process

  1. Initiate a Return: Contact our Customer Service Team at support@fentizollc.com with your order number and reason for the return.
  2. Receive Return Instructions: Our team will review your request and provide you with the return address and further instructions.
  3. Ship Your Item: Pack the item securely in its original packaging and ship it to the provided address. You are responsible for covering the shipping costs for returning your item.
  4. Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service Team at support@fentizollc.com. We will guide you through the exchange process and provide a return address.

5. Refunds (if applicable)

  • Full Refunds: Items that are returned in their original condition and packaging within the 30-day period will be eligible for a full refund.
  • Partial Refunds: In certain situations, partial refunds may be granted (e.g., items with obvious signs of use, items missing parts, or any item not in its original condition for reasons not due to our error).

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. International Returns

For orders placed outside of our primary service areas, international returns may be subject to additional shipping fees, customs duties, or other charges. Customers are responsible for any return shipping costs, and these will not be refunded.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@fentizollc.com with photographs and a detailed description of the issue. We will arrange for a replacement or refund as quickly as possible.

Shipping & Tracking

At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
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